The EZ Shop – Privacy Policy

Last Updated: 24/5/2025

At The EZ Shop, your privacy is important to us. We are committed to protecting the information you share with us and ensuring transparency about how we collect, use, and safeguard your personal data. This Privacy Policy is written in simple terms to help you understand your rights and how we use your information for things like delivering your orders and sending helpful updates or offers.

1. What Information We Collect

We collect information from you when you visit our website, place an order, or subscribe to our marketing communications. This includes:

- Your name, email address, phone number, and shipping/billing address.
- Payment information (securely processed through third-party providers).
- Login and account details (if you create an account).
- Details of your purchases and interactions with our site.
- Device information like IP address, browser type, and browsing patterns via cookies.

2. How We Use Your Information

We use your personal data to:

- Process and deliver your orders accurately and promptly.
- Send you order confirmations, delivery updates, and customer service responses.
- Provide relevant product recommendations and promotional offers.
- Improve our website’s performance, user experience, and product selection.
- Detect and prevent fraud or abuse on our platform.

3. Marketing Communications

If you sign up for our newsletter or agree to receive marketing, we may send you emails or messages about new arrivals, exclusive offers, or special events. You can unsubscribe at any time by clicking the ‘unsubscribe’ link in our emails or by contacting us directly.

4. Sharing Your Information

We do not sell your personal information to anyone. However, we may share it with trusted partners and service providers who help us operate our business, such as:

- Payment processors (for completing transactions securely).
- Shipping partners (to deliver your orders).
- Email service providers (to send updates or offers).
- Analytics tools (to help us improve our site and services).

5. Cookies and Tracking Technologies

We use cookies to remember your preferences, keep items in your shopping cart, and understand how visitors use our site. Cookies help make your experience smoother. You can manage cookie settings through your browser at any time.

6. How We Protect Your Data

We take security seriously. Your information is protected using encryption, secure servers, and access control. Only authorized personnel can access your data, and we continuously update our systems to maintain safety.

7. Your Rights

You have the right to:

- Access the personal data we hold about you.
- Correct or update any inaccurate information.
- Ask us to delete your data, unless we’re legally required to keep it.
- Opt out of marketing messages at any time.

8. Data Retention

We keep your data only as long as it’s needed for the purposes outlined in this policy. After that, it is safely deleted or anonymized.

9. Children’s Privacy

Our site is not intended for children. We do not knowingly collect personal data from children. If we learn that a child has provided us with personal information, we will delete it immediately.

10. Updates to This Policy

We may update this policy from time to time. If we make significant changes, we’ll notify you via our website or by email. Please review this page regularly to stay informed.

11. Contact Us

The EZ Shop – Shipping Policy

Last Updated: [Insert Date]

At The EZ Shop, we aim to deliver your purchases quickly, safely, and affordably. This Shipping Policy explains how and when your items will be shipped, what you can expect in terms of costs and delivery time, and what to do if something goes wrong. We’ve written this in simple, clear language so that everything is easy to understand.

1. Order Processing Time

Once you place your order, we begin processing it immediately. Most orders are processed within 1–2 business days (Monday to Friday, excluding holidays). If your order was placed on a weekend or a public holiday, we will start processing it on the next working day.

2. Shipping Methods & Timeframes

We offer several shipping options depending on your location and how quickly you need your order. Estimated delivery times are provided below:

- Standard Shipping: 3–5 business days
- Express Shipping (if available): 2–3 business days

Please note that delivery timeframes may vary due to factors beyond our control, such as courier delays, bad weather, or customs processing.

3. Shipping Charges

Shipping costs depend on your total order value and the delivery location. Here’s a quick breakdown:

- On all Orders: Free standard shipping
- Express shipping: Calculated at checkout based on your location

4. Order Tracking

As soon as your order is shipped, we’ll send you a confirmation email with a tracking number and a link to track your package. You can also check the status anytime in your account under 'My Orders'.

5. Shipping Locations

We currently ship across the United States. We’re working on expanding to international markets soon! For updates on new delivery zones, stay subscribed to our newsletter or follow us on social media.

6. Delivery Issues & Delays

If your package hasn’t arrived within the expected time, here’s what you can do:

- Check the tracking link in your confirmation email.
- Contact the shipping provider for the latest update.
- If the issue continues, reach out to our support team at support@theezshop.com.

We’ll do our best to assist you and work with the courier to resolve the issue as quickly as possible.

7. Damaged or Missing Packages

If your package arrives damaged or some items are missing, please let us know within 48 hours of delivery. Send us an email with your order number, a brief description of the issue, and photos if applicable. We’ll investigate and provide a solution, whether it’s a replacement, refund, or reshipment.

8. Incorrect Shipping Information

Please double-check your shipping address before placing your order. We are not responsible for packages lost due to incorrect or incomplete addresses. If you realize you’ve made a mistake, contact us right away — if your order hasn’t shipped yet, we’ll correct it for you.

9. Contact Us

The EZ Shop – Terms & Conditions

Last Updated: [Insert Date]

Welcome to The EZ Shop! These Terms & Conditions (“Terms”) outline the rules and guidelines that you agree to when using our website (www.theezshop.com) and making purchases from our platform. By accessing or using our services, you agree to be bound by these Terms. Please read them carefully to understand your rights and responsibilities.

1. Eligibility

By using our site, you confirm that you meet this requirement.

2. Account Registration

To access some features (like order tracking or saving favorites), you may need to create an account. You are responsible for keeping your account information confidential, including your password. If you suspect unauthorized access to your account, contact us immediately.

3. Orders & Payments

When you place an order on The EZ Shop, it is an offer to purchase the product(s). We may accept or decline this offer at our discretion. All prices are in USD and are subject to change. Payment must be made at the time of checkout via approved payment methods. We reserve the right to cancel or refuse any order for any reason, including pricing errors, stock unavailability, or suspected fraud.

4. Product Descriptions & Images

We strive to be as accurate as possible in describing products, including colors, features, and specifications. However, we do not guarantee that all product descriptions or images are 100% error-free or identical to the physical product. Slight variations may occur due to differences in screen display or supplier updates.

5. Shipping & Delivery

Shipping times and costs are provided at checkout. Delays may happen due to external factors like weather, customs, or courier delays. Once your order is dispatched, you’ll receive tracking information. The EZ Shop is not liable for delivery delays after dispatch.

6. Returns & Refunds

Our Return & Refund Policy provides detailed information on returning items. Returns must be initiated within 8–10 days of delivery. Refunds are processed after inspection of the returned item. Please review our full Return & Refund Policy for more information.

7. Intellectual Property

All content on The EZ Shop – including logos, product images, text, graphics, and website design – is owned by or licensed to The EZ Shop. You may not use, reproduce, or distribute any content without written permission.

8. Prohibited Activities

You agree not to use our site to engage in any unlawful or harmful activities. This includes, but is not limited to:

- Uploading malicious software or spam.
- Impersonating others or misrepresenting information.
- Tampering with the website or interfering with its security.
- Using our content without permission.

9. Third-Party Links

We may include links to third-party websites for your convenience. These sites have their own terms and privacy practices. The EZ Shop is not responsible for the content, security, or activities of third-party websites.

10. Limitation of Liability

To the maximum extent allowed by law, The EZ Shop is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our site or products, including but not limited to loss of data, loss of profits, or service interruptions.

11. Indemnification

You agree to defend, indemnify, and hold harmless The EZ Shop and its team from any claims, liabilities, damages, and expenses (including legal fees) arising from your misuse of the site, violation of these Terms, or infringement of any third-party rights.

12. Changes to Terms

We may update these Terms from time to time. If we make significant changes, we will notify you through our website or by email. Continued use of the site means you accept the updated terms.

13. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the United States. Any disputes arising will be subject to the exclusive jurisdiction of the courts in New York, NY.

14. Contact Information

If you have any questions or concerns regarding these Terms, feel free to contact us:

📧 Email: legal@theezshop.com

📞 Phone: +1 (800) 555-9393

📍 Address: The EZ Shop, 789 Market Avenue, New York, NY 10001